Shipping policy

  •  

SHIPPING POLICY

Last updated: January 1, 2026

This Shipping Policy applies to all orders placed with We The PewPew Mfg.

1. Shipping & Delivery Options

Domestic Shipping (United States)

  • Standard Shipping (3–5 Business Days): $6.99

All delivery timelines are estimates only and are provided by the shipping carrier. Delivery dates are not guaranteed.

2. Order Fulfillment & Processing Time

Orders are fulfilled and processed within 4 business days, excluding weekends and public holidays.

Once an order has been handed off to the shipping carrier and scanned into their system, fulfillment is considered complete. A tracking number will be provided via email.

3. Cancellations

Once an order has been placed, fulfillment begins promptly and orders cannot be canceled.

4. Returns & Refunds

Returns are accepted within 30 days of the original purchase date.

To be eligible for a return:

  • Items must be unused

  • Items must be in original condition

Certain items, including sale or discounted items, may be ineligible for return.

For full details, please review our Refund Policy:
https://wethepewpew.com/policies/refund-policy

5. Carrier Delays & Delivery Responsibility

Once an order has been shipped and accepted by the carrier, delivery responsibility transfers to the shipping carrier.

We The PewPew Mfg is not responsible for delays caused by:

  • Carrier service interruptions

  • Weather conditions

  • Peak shipping periods

  • Incorrect or incomplete addresses provided at checkout

  • Other circumstances beyond our control

Tracking updates are provided directly by the carrier and serve as the official record of shipment and delivery status.

6. Lost, Stolen, or Missing Packages

We The PewPew Mfg is not responsible for lost, stolen, or missing packages once tracking shows the package has been delivered to the address provided at checkout.

If tracking confirms delivery but the package cannot be located:

  • Customers must contact the shipping carrier to initiate an investigation

  • We may assist with claim documentation when applicable

7. Delayed Fulfillment

If order fulfillment exceeds our stated 4 business day processing time, customers may be eligible to cancel their order prior to shipment for a full refund.

Once an order has shipped, fulfillment is considered complete.

8. Shipping Restrictions

  • Orders cannot be shipped to P.O. Boxes

  • Certain items may be restricted from air transport under TSA regulations

If air shipment is not permitted, an alternate shipping method may be required.

9. Payment Disputes & Chargebacks (Shopify Payments / Stripe)

By placing an order, the customer agrees that:

  • A valid tracking number showing carrier acceptance or delivery constitutes proof of fulfillment

  • Shipping delays, carrier errors, or theft after delivery do not constitute non-fulfillment

  • Chargebacks filed for orders marked as delivered may be disputed using carrier tracking data

Customers are encouraged to contact us before filing a payment dispute, as chargebacks delay resolution and may limit available remedies.

10. Contact Information

For questions regarding shipping, delivery, or order issues, please contact us:

Phone: 602-621-8981
Email: wethepewpewmfg@gmail.com